Technical Support

Our service desk team will assist your business and users with their technical support needs as they arise. Be it remotely through our secure remote connectivity or on-site at your place of business we provide technical help for everyday technical issues.

Our team will monitor all of your critical IT devices and connectivity all day and every day. This will ensure your business continues to perform as expected. If we see a connection or performance issue we will work to mitigate that issue and communicate to the business any issues and expected resolution timeframes.

Included in our technical managed services we will install anti-virus protection, data loss prevention, and security monitoring on your end user devices, network equipment, and application systems. Be it a cloud platform or an internal system we strive for 100% coverage of all end user systems that house or utilize business data.

We provide reports on the performance of your critical business technology systems. Developing a baseline performance expectation for all end user computers and systems that we then monitor against ensures a reliable and efficient system for your business process.

Integrated patch management of all major supported operating systems and most 3rd party applications allows your team to spend less time on chores, like maintaining patches. We can even schedule patching during non-critical hours, so your business can continue without interruption. To help maintain compliance we will provide convenient reporting for your auditing needs.