[About Peak Technologies] What is Managed IT Services at Peak

At Peak Technologies, we specialize in providing comprehensive managed information technology services for businesses of all sizes. Our experienced team offers a range of technical support, security services, network services, and communication services to ensure that your IT infrastructure runs smoothly and securely. With our proactive approach, we help businesses minimize downtime, improve efficiency, and enhance overall productivity. By partnering with Peak Technologies, you can rest assured that your IT needs are in trained expert hands, allowing you to focus on your core business objectives. Let us take the burden of managing your IT services, so you can concentrate on driving your business forward. Because we know not every business is the same, every one of our clients has a customized agreement on the types and level of services that they receive from our team. We work hard to be a full service IT department weather your business is 5 end users or 250.

A typical manage services contract may contain some of the following services and sometimes more:

• Remote end user remote technical support and incident tracking within our ticketing system
• On Site technical support from our trained and skilled technicians
• Network, Firewall, and Wi-Fi management and administration
• Centralized end point protection including anti-virus and anti-malware
• Operating system and 3rd party vulnerability and upgrade patching
• Privilege access management and administration
• Email Spam and Malware filtering
• Email Archiving and backup
• Cloud system security for Microsoft 365 or Google Workspace
• Microsoft 365 or Google workspace administration and management
• Phone system management and administration
• Workstation or Server backup and disaster recovery
• IT System warranty management, asset management, and hardware procurement